UC Santa Cruz - Academic Information Systems

For questions regarding the preparation of your evaluations, please contact the Faculty Instructional Technology Center (FITC), evals@ucsc.edu. or (831) 459-1573.

For questions regarding the submission of your evaluations, please contact the Evaluations Office, nes@ucsc.edu or (831) 459-4682.

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How to request Help

Send an email message to help@ucsc.edu.

Important! For the fastest service, please include the following in your email:

In the subject line of the email, specify faculty, staff, student, or former student
In the body of your message include a detailed description of the problem
Include your full name
Include a phone number where you can be reached
Include the User ID you use to sign into AIS or MyUCSC

Your request will be entered into the AIS help system and a help desk specialist will contact you as soon as possible. Response time may be delayed due to a high volume of requests or lack of sufficient information.

Email

Email Alert!
All correspondence from AIS is sent to your UCSC issued email address (jdoe@ucsc.edu).

You can check your email from any computer by going to https://cruzmail.ucsc.edu. Please read instructions below if you forgot how to access your UCSC email account.

If you request assistance, please check your UCSC email account for the response.

If you have forgotten your UCSC email address and/or password, please contact the ITS Help Desk by phone at (831) 459-HELP. If you prefer to contact ITS Help Desk via email, send your request to: help@ucsc.edu. Please include the following infomation:

Your User ID
Your first, middle, and last names

You do have the option of automatically forwarding your email to a different account.

To set up forwarding, please go to https://webmaint.ucsc.edu/its/cgi-bin/chpobox

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FAQs

1. I keep getting signed off. What is going on?

2. I keep getting the error message "Your session has expired" or "Your session has timed out" even when I have just logged in. What does this mean?

3. I get an error saying bea.jolt.ApplicationException:. What does this mean?

4. Why am I getting an error when I use Forgot Your Password?

5. I emailed a request for my password and never got a response. What happened?

6. I get the error message Document contains no data when I'm trying to log in at home. What do I do?

7. I get a PeopleSoft Error message. What should I do?

8. How do I print a class roster directly from MyUCSC?

9. How do I copy and paste a roster from MyUCSC into Excel?

10. Why doesn't anything happen when I click on the link "Help with grades"?

11. How long before my session times out in MyUCSC?

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User ID / Password

Sign in to MyUCSC here: http://my.ucsc.edu. If you do not have a User ID and Password, click here for help request instructions.

Contact the AIS Help Desk if you need help with your MyUCSC login, assistance with establishing a password hint, or you are experiencing system errors within MyUCSC. Please do not forget to explain which browser and operating system you are using when making a request. Help request instructions

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Quick Help for Using Rosters

Faculty Instructions for Viewing All Class Rosters (PDF) -Covers how to view course rosters for individual sections.

Printing a Class Roster from MyUCSC-PC (PDF)

Printing a Class Roster from MyUCSC-Mac (PDF)

Copying Class Roster Information to Microsoft Excel (PDF)

Additional help available from the Registrar's website at: http://reg.ucsc.edu/fac_staff.html

If you do not find all the classes you are teaching listed under Select Class Roster or Select Grade Roster contact your Department Manager who can submit a request to the Registrar's Office to have missing courses attached to your User ID.

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Teaching Assistants

Once the Registrar's Office is notified of Teaching Assistant (TA) assignments, the Teaching Assistant's MyUCSC account will be modified, providing access to Manage My Classes, including class rosters. Beginning Fall 2005, TAs will have access to enter grades for faculty approval.