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Students • Faculty • Staff • For More Help • AIS FAQs
Students (links to documentation at the Office of the Registrar site):
Faculty (links to documentation at the Office of the Registrar site):
Top
Staff (links to documentation at the Office of the Registrar site):
Top
For More Help:
- Online: http://itrequest.ucsc.edu
- Phone: (831) 459-4357
- Email: help@ucsc.edu
- In-Person: 54 Kerr Hall M-F 8AM to 5PM
For the fastest service, please provide the following info when you request help:
- A detailed description of your question or problem
- Your full name
- A phone number where you can be reached
- The User ID you use to sign into MyUCSC or AIS
Your
request will be entered into the ITS ticket system and a Help Desk
specialist will contact you as soon as possible. Response time may be
delayed due to a high volume of requests or lack of sufficient
information.
Top
AIS FAQs:
Q. What basic information do I need to know?
- MyUCSC User IDs and passwords are case-sensitive.
- The following browsers and operating systems are supported:
- PCs:
Windows XP or 2000
- Firefox 2
- Internet Explorer 6.2 or newer
- Macs:
OS X
- Firefox 2
- Netscape 7.2 or newer
- Make sure your pop-up blocker is disabled (instructions).
- Make sure your computer's date and time settings are correct (instructions: PC or Mac).
- If you are using a non-English language browser, log in to MyUCSC here.
- Session
timeouts are a minimum of 20 minutes and are based on user activity. If
your pop-up blocker is disabled, a warning will be issued 2 minutes
before your session times out.
Q.
I keep getting the error message "Your session has expired" or "Your
session has timed out" even when I just logged in recently. What does
this mean?
Q. I keep getting signed off. What is going on?
Q. I get an error saying bea.jolt.ApplicationException:. What does this mean?
Q. Why can't I log into my.ucsc.edu using my non-English web browser?
Q. Why am I getting an error when I use Forgot Your Password?
Q.
My browser currently blocks pop-up windows. When I click the "Download
roster to Excel" icon, why doesn't it work? (coming soon)
Q. I'm using Internet Explorer. When I click on the "Download roster to Excel" icon, why doesn't is work? (coming soon)
Q. I get a PeopleSoft Error message. What should I do?
Q. My question isn't here. Where can I log in to the IT Request help ticket system to ask my question?
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